支援 / Support

Sowlea 節拍器／調音器 · Metronome / Tuner

需要協助嗎？

使用問題、購買恢復或隱私權請求，都可以透過電子郵件聯絡我們。

營運者：YING SIANG SUN

回報問題時，請提供 App 版本、裝置型號、系統版本，以及重現問題的步驟。可以附上不含私人資料的截圖；不需要提供 Apple 帳號密碼、付款卡號或私人錄音。

常見問題

基本功能需要付款或登入嗎？

一般節拍器與調音器可免費使用，不需要建立 Sowlea 帳號。Build 30 起的候選版本加入主頁／調音器待機底部橫幅，練習及收音時收起；早期無廣告版本維持原有行為。可選的 Sowlea Plus 為一次買斷，解鎖進階功能並移除全部廣告，沒有訂閱或自動續費。以 Apple 或 Google Play 購買畫面顯示的價格及可用狀態為準。

如何恢復 Plus 購買？

確認裝置使用原本購買時的 Apple 帳號，連上網路，開啟 Sowlea 的「設定」→「恢復購買」。如果沒有恢復，請聯絡客服並描述畫面訊息，不要提供帳號密碼。TestFlight 沙盒測試權益不等於正式 App Store 的付款紀錄。

調音器沒有反應？

請主動開始調音並允許麥克風權限。若曾拒絕，可到 iOS「設定」→「隱私權與安全性」→「麥克風」檢查 Sowlea 權限。讓樂器靠近麥克風、減少環境噪音，並確認選取正確樂器與調弦。拒絕麥克風權限不影響一般節拍器。

錄音保存在哪裡？

快速錄音只保留最近成功保存的一段於裝置本機，新錄音成功保存後會取代上一段。可在 App 設定中選擇「刪除最近錄音」。移除 App 或清除資料可能使錄音與設定消失，請先保存你需要的內容。調音功能本身不保存錄音。

遇到購買或退款問題？

付款及退款由 Apple 處理。可前往 Apple「回報問題」查看可用選項；是否符合退款資格由 Apple 判定。

如何回報 TestFlight 問題？

可在 TestFlight 中提交回饋，或透過上方信箱聯絡我們。請註明建置版本；測試版的功能與正式版可能不同。

資料使用與刪除方式請見隱私權政策。

Need help?

Operator: YING SIANG SUN

sunasy1249@gmail.com

Include the app version, device model, operating system version, and steps to reproduce the issue. Screenshots without private information can help. Do not send your Apple Account password, payment card number, or private recordings.

Common questions

Do basic features require payment or sign-in?

Basic metronome and tuner features are free and require no Sowlea account. Candidates from Build 30 add idle home/tuner bottom banners, removed during practice and audio capture. Earlier ad-free builds retain their behavior. Optional Sowlea Plus is a one-time purchase unlocking advanced features and removing all ads, without subscriptions or automatic renewal. Refer to Apple or Google Play's purchase sheet for actual price and availability.

How do I restore Plus?

Use the Apple Account that made the original purchase, connect to the internet, then open Sowlea Settings → Restore Purchases. If restoration fails, contact support with the message you see, never your password. TestFlight sandbox entitlements are not paid App Store purchase records.

Why is the tuner not responding?

Start tuning and allow microphone access. If previously denied, check Sowlea under iOS Settings → Privacy & Security → Microphone. Move the instrument closer, reduce background noise, and select the correct instrument and tuning. Basic metronome use does not require microphone access.

Where is my recording stored?

Quick recording retains only the latest successfully saved take on your device. A new successful take replaces the previous one. Use Delete Latest Recording in app settings to remove it. Removing the app or clearing data may erase recordings and settings; save anything you need first. The tuner itself does not save recordings.

What about payments and refunds?

Apple handles payment and refund requests. Visit Apple's Report a Problem for available options. Apple determines refund eligibility.

How do I report a TestFlight issue?

Send feedback in TestFlight or email the address above. Include the build number. Beta features may differ from the public release.

For data handling and deletion, read our Privacy Policy.